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13.05.20 - Department for Education Guidance Update

Below is information provided to us today (13th May 2020) by the Department for Education.  Please take the time to read this information as it is relevant to all parents and carers.  Thank you.



Guidance on the wider opening of education and childcare settings

Yesterday we published guidance on our plans to open education and childcare settings to more children from 1 June.

Guidance on the actions for education and childcare settings to prepare for wider opening from 1 June can be found here:

Guidance on implementing protective measures in education and childcare settings can be found here:

Guidance for parents and carers as schools and other education settings in England open to more children and young people can be found here:

Safer travel guidance for passengers during the coronavirus outbreak

The Department for Transport has published guidance on travelling safely during the coronavirus outbreak, providing information on walking, cycling, using private vehicles, travelling in taxis and on public transport. Information on children travelling on public transport is also provided in this guidance.

The guidance can be found here:

Working safely during the coronavirus outbreak

The Department for Business, Energy and Industrial Strategy has published guidance on working safely during the coronavirus outbreak. This guidance is to help employers and employees understand how to work safely and covers offices, labs and research facilities, construction and factories which may be relevant to some education settings.

The guidance can be found here:

The information below has not changed since yesterday.

Department for Education coronavirus helpline

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687

Opening hours:

8am to 6pm – Monday to Friday
10am to 4pm – Saturday and Sunday

If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the helpline.

Handwashing advice

It is essential that everyone washes their hands more often, using soap and water for at least 20 seconds. Hand washing with soap employs mechanical action that loosens bacteria and viruses from the skin, rinsing them into the drain. Drying hands afterwards makes the skin less hospitable to the virus. Hand sanitiser can be effective if soap is not available or the situation makes using soap less feasible (i.e. when outside) but using hand sanitiser provides none of the virus-destroying friction that rubbing your hands together and rinsing with water provides.

The latest guidance and video on hand washing can be found at:

The e-Bug project is led by Public Health England and has a dedicated webpage for learning resources on hand washing and respiratory hygiene.

Resources are currently available for KS1, KS2 and KS3 and can be used in various settings including schools and at home:

Collection of guidance for educational settings on GOV.​UK

All of the Department for Education’s coronavirus guidance for educational settings can now be found in one place on GOV.​UK at:

Our main schools guidance, the ‘actions for schools during the coronavirus outbreak’ will be regularly kept up to date. Any new advice for schools on specific issues, such as food, exams or safeguarding, will be linked from: